Grievance and Refund Policies

    PMI Northern Utah Chapter Refund Policy

    Chapter Meeting and Miscellaneous Events

    • A full refund will be made if request for cancellation/refund is received 24 hours in advance of the meeting/event (the time registration opens is the official start of the meeting/event).

    Professional Development Events (Workshops, Certifications Classes, Conferences)

    • 90% of the registration amount will be refunded if the request for cancellation/refund is received more than 30 days prior to the event.

    • 75% of the registration amount will be refunded if the request for cancellation/refund is received between 29 and 8 days prior to the event.

    • If request for refunds are received less than 7 days prior to the start of the event, the refund will not be processed since monetary outlays have been incurred for meals and materials.

    Process

    All requests for refunds must be made in writing to the Executive Vice President of Professional Development professionaldev@projectmanager.org

    Registrations cannot be transferred between people or between events. 

    Refunds will be applied to the original credit card.

    PMI Nothern Utah Chapter Grievance Policy

    Policy

    Project Management Institute Northern Utah Chapter aims to resolve problems and grievances promptly and as close to the source as possible with graduated steps for further discussions and resolution at higher levels of authority as necessary.

    Statement of General Principles

    • Complaints must be fully described by the person with the grievance
    • The person(s) should be given the full details of the allegation(s) against them
    • The person(s) against whom the grievance/complaint is made should have the opportunity and be given a reasonable time to put their side of the story before resolution is attempted
    • Proceedings should be conducted honestly, fairly and without bias
    • Proceedings should not be unduly delayed.

    Procedures

    The following is a four level process:

    1. The member/guest/student attempts to resolve the complaint as close to the source as possible.
    This level is quite informal and verbal

    If the matter is not resolved

    2. The member/student/guest notifies the Vice President of Professional Development (in writing or otherwise) as to the substance of the grievance and states the remedy sought.
    Discussion should be held between member/student/guest and any other relevant party.
    This level will usually be informal, but either party may request written statements and agreements.
    This level should not exceed one week.

    If the matter is not resolved

    3. The Executive VP of Professional Development will refer the issue to the Chapter President
    A grievance taken to this level must be in writing from the employee.
    The EVP of Professional Development will forward to the President any additional information thought relevant
    The EVP will provide a written response to the Member/Guest/student
    The EVP and President will also communicate with any other parties involved or deemed relevant.
    This level should not exceed one week following the next scheduled meeting.

    If the matter is not resolved

    4. The Member/Guest/Student will be advised of his/her rights to pursue the matter with external authorities if they so wish.